BitKingz Terms and Conditions

BitKingz is owned and operated by Novatrix SRL, incorporated in Costa Rica under company registration number 3-102-893958. Its registered address is Province 03 of Cartago, County 07 of Oreamuno, Potrero Cerrado, North Side of Manuel Ávila Camacho School, Costa Rica.

Novatrix SRL operates under E-gaming licence No. 0000002 issued by the Tobique Gaming Commission.

Vixatrix Limited is incorporated in Cyprus under registration number HE 459370, with its registered address at Pavlou Nirvana 4, Alpha Tower, 1st Floor, Flat/Office 11, 3021 Limassol, Cyprus.

An account holder must:

• be at least 18 years old or the higher legal gambling age in the applicable jurisdiction;
• reside in a jurisdiction where online gambling is permitted;
• register personally and provide complete, accurate and current information;
• use the account only on their own behalf;
• have legal capacity to accept these Terms;
• use funds that belong to them and come from legitimate sources.

BitKingz may request proof of identity, age, address, payment ownership, source of funds or source of wealth. Access, deposits, bonuses or withdrawals can be restricted until required checks are completed.

Real-money registration and play are not accepted from Afghanistan, Belarus, the Canadian provinces of New Brunswick and Ontario, Central African Republic, China, Cuba, Cyprus, Democratic Republic of the Congo, Georgia, Haiti, Iran, Iraq, Israel, Libya, Malta, Myanmar, the Netherlands, North Korea, Poland, Russia, Somalia, South Sudan, Syria, the United Kingdom, the United States, Venezuela and Yemen.

Additional restrictions can apply to individual games, providers, payment methods, bonuses and currencies. A player must not use a VPN, proxy or another location-masking service to bypass a geographic restriction.

Only one account is permitted per player. Multiple or linked accounts can be suspended or closed, and associated bonuses or winnings can be cancelled where duplicate registration, collusion, fraud or bonus abuse is identified.

Login credentials must be kept private. Activity completed through the correct credentials is treated as account activity unless unauthorised access is reported promptly. Players must not sell, transfer, lend or share an account.

BitKingz can suspend or close an account to complete verification, investigate fraud or prohibited play, comply with legal obligations, enforce responsible-gaming measures or address a breach of these Terms.

Casino results are generated and recorded by the relevant game system. If the result displayed on a device differs from the result recorded by the provider or central system, the central record applies.

A bet is valid only after it has been accepted and recorded. Interrupted connections, device errors or a closed browser do not cancel a completed bet. Bets affected by a confirmed technical malfunction can be voided and the original stake returned where appropriate.

Using bots, automated betting tools, software errors, delayed data, coordinated play, account sharing or any method intended to create an unfair advantage is prohibited. Funds or winnings connected to prohibited activity can be withheld while the matter is investigated.

Deposits must be made with a payment method owned or lawfully controlled by the account holder. Third-party payments are not accepted. Available methods, currencies, limits and provider charges depend on the account and selected payment option.

A deposit does not guarantee eligibility for a bonus. Cryptocurrency transactions must use the asset, wallet address and network generated for the transaction. Funds sent through an incorrect asset, address or network may be unrecoverable.

Chargebacks, reversed payments, fraudulent transactions and disputed deposits can result in account suspension, balance correction and recovery of related costs.

View Payment Methods

Each promotion is governed by its stated eligibility, deposit, code, game, wagering, maximum-bet, expiry and cashout rules. Where promotional rules differ from these general Terms, the specific promotion rules apply to that offer.

Unless an offer states otherwise, a promotion is limited to one claim per player, family, household, address, email address, IP address, telephone number, device and payment account. Bonuses cannot be transferred between accounts.

Bonus funds and bonus-triggering deposits remain subject to the applicable wagering rules. Bets placed above a promotion’s maximum allowed stake, excluded games, irregular play or coordinated bonus use can lead to cancellation of the bonus and related winnings.

Most standard promotions are unavailable for cryptocurrency deposits unless the offer expressly includes cryptocurrency. Players in restricted jurisdictions are not eligible for bonuses.

View BitKingz Bonuses

Withdrawals must be submitted through an available method in the account. BitKingz can return funds through the original deposit method or another verified method and can request documents before approving payment.

The standard minimum withdrawal is €20 or the equivalent in the account currency. Standard limits are €2,500 per day, €5,000 per week and €20,000 per month unless an individual arrangement or method-specific limit applies.

A withdrawal can remain pending or be cancelled when:

• identity, age, address or payment ownership has not been verified;
• required wagering for a deposit or bonus has not been completed;
• payment details are incorrect or unsupported;
• the requested amount exceeds an account or method limit;
• fraud, chargebacks, duplicate accounts or prohibited activity are under review.

Payment-provider delivery begins after account approval and can take additional time.

Read the Withdrawal Process

BitKingz monitors account and payment activity to prevent money laundering, terrorist financing, fraud and other unlawful use. Verification can include identity documents, proof of address, payment ownership, source of funds, source of wealth and enhanced due diligence.

Transactions can be delayed, rejected or reported where required by law or regulatory obligations. An account must not be used to transfer money between payment methods, conceal ownership of funds or conduct transactions unrelated to genuine play.

Players can request deposit, loss and wager limits, a cooling-off period or self-exclusion. Self-exclusion blocks account play for the selected period and stops promotional communication. Remaining balances can still require verification before payment.

Use Responsible-Gaming Controls

A player can request account closure through support. Closure does not remove unresolved verification, payment, fraud, chargeback or legal obligations. Information can be retained after closure when required for anti-money-laundering, security, dispute or regulatory purposes.

BitKingz may close an inactive or restricted account and return an eligible remaining balance through a verified payment method.

Complaints should be sent through live chat or to [email protected] from the registered email address. The message should identify the account, explain the issue, include relevant transaction or promotion details and state the requested resolution.

Contact BitKingz Support

Internet access, device performance and third-party payment or game-provider systems are outside the direct control of BitKingz. The service can be interrupted for maintenance, security, provider outages or technical updates.

Nothing in these Terms excludes liability that cannot legally be excluded. BitKingz is not responsible for indirect loss caused by a player’s device, connection, disclosed credentials, unsupported payment method or breach of these Terms.

These Terms can be updated to reflect legal, regulatory, security, payment or service changes. Continued use after an updated version becomes effective constitutes acceptance of the revised Terms. A player who does not accept the revised Terms must stop using the service and request account closure.

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