This Privacy Policy explains how personal information is collected, used, shared and protected when a player visits BitKingz, creates an account, makes a transaction, plays casino games or contacts support.
BitKingz is intended only for people aged 18 or over, or the higher legal gambling age in their jurisdiction. Personal data is not knowingly collected from minors.
Novatrix SRL is the owner and operator of BitKingz and acts as the data controller. The company is incorporated in Costa Rica under registration number 3-102-893958. Its registered address is Province 03 of Cartago, County 07 of Oreamuno, Potrero Cerrado, North Side of Manuel Ávila Camacho School, Costa Rica.
The following categories of information can be processed:
Information is collected directly from the player and, where required, from payment providers, identity-verification services, fraud-prevention tools, AML and PEP databases, game providers, regulatory authorities and business partners.
Personal data is processed to:
Depending on the purpose, processing is based on performance of the contract with the player, legal obligations, consent or legitimate interests such as account security, fraud prevention and service improvement.
Only the information required for a defined purpose is shared. Recipients can include:
Service providers process personal data under contractual and security requirements and may use it only for the services they provide.
Personal data can be processed outside the player’s country or the European Economic Area. Where required, transfers use recognised safeguards such as adequacy decisions, Standard Contractual Clauses or equivalent legal protections.
Personal data is retained only for as long as required for account operation, payments, security, disputes and legal obligations. Identity, account and transaction records can be retained for at least five years after account closure to meet anti-money-laundering requirements. Anonymised information can be retained for statistics, security and service improvement.
BitKingz uses cookies and similar browser technologies to operate the website and remember player choices.
Non-essential cookies can be accepted or rejected through the cookie controls. Browser settings can also delete or block cookies. Blocking essential cookies can prevent login, cashier or account features from working correctly.
Technical, physical and administrative safeguards are used to protect personal data from loss, unauthorised access, alteration and disclosure. Access is limited to staff and service providers who need the information for their work.
Players are responsible for keeping their password and authentication codes private. Two-factor authentication should be enabled when available. Suspected unauthorised account access should be reported immediately through Contact and Support.
Depending on applicable law, a player may have the right to:
Some requests cannot be completed while information must be retained for anti-money-laundering, fraud prevention, payment disputes or another legal obligation. Identity verification can be required before a privacy request is processed.
Marketing consent can be withdrawn through account settings, an unsubscribe option or customer support. Essential account, transaction, security and responsible-gaming messages can still be sent when marketing is disabled.
Send a privacy request to [email protected] from the email address registered to the account. State the type of request and provide enough information to identify the account. Sensitive documents should be submitted only through a secure channel specified by support.
This Policy can be updated when services, providers or legal requirements change. The version published on this page applies from the time it becomes effective.
